Identified - The Workday Export to Excel functionality is not performing as expected. Clicking the "Export To Excel (All Columns)" option within the report drop down menu will not produce the expected Microsoft Excel file, nor will produce an error in the UI.
This issue will be resolved in the upcoming service update on July 18th, 2025. In the meantime, this error can be bypassed by utilizing the following workaround:
1. Open the drop down menu for the report and select "View details" instead of “Export to Excel (All Columns)” - this will navigate to a page with the "Export to Excel" button at the top of the page instead of within the drop down menu 2. Click on the "Export to Excel" button to retrieve the excel report
-- UNLV Information Technology IT Help Desk ithelp@unlv.edu 702-895-0777
Jul 17, 2025 - 16:58 PDT
Identified - Power and wired connections within the Flora Dungan Humanities (FDH) building have been restored, however FDH is continuing to experience wireless connectivity issues.
Users may still experience issues connecting to the wireless network in and around the FDH building.
Jul 14, 2025 - 16:05 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 2025 - 13:08 PDT
Update - Work is ongoing to resolve the power-outage in FDH.
Outage was caused by a water leak from the 8th floor water heater which is also affecting the FDH Fire Protection systems and plumbing as well. New water heaters are expected to be installed today which should resolve these issues. Fire risk is being monitored and the FDH building is otherwise safe to work in.
Jul 14, 2025 - 08:54 PDT
Identified - Flora Dungan Humanities (FDH) building is experiencing a power-related outage. Users may experience issues with the facility power and the UNLV wired/wireless networks.
-- UNLV Information Technology IT Help Desk ithelp@unlv.edu 702-895-0777
UNLV's system status page gives you real-time updates on system performance issues. Subscribe to our updates or follow @unlv_oit on Twitter to be notified of updates.
If you need assistance, please contact the UNLV IT Help Desk at 702-895-0777 or send an email to ithelp@unlv.edu.
Resolved -
This incident has been resolved.
Jul 18, 09:22 PDT
Identified -
Various Google Workspace services are not performing as expected. Users may experience latency or see an error message when accessing Gmail, Drive, or Meet. This affects UNLVMail, Rebelmail, and Rebel Alumni Mail domains.
--
UNLV Information Technology IT Help Desk ithelp@unlv.edu 702-895-0777
Resolved -
This incident has been resolved.
Jul 18, 08:49 PDT
Identified -
Science Teaching Labs (STL) is experiencing a power-related outage. Users may experience issues with the facility power and the UNLV wired/wireless networks.
-- UNLV Information Technology IT Help Desk ithelp@unlv.edu 702-895-0777
Resolved -
The fix has been applied and the Emergency Contacts issue within the Workday iOS application has been resolved.
Jul 17, 17:01 PDT
Update -
Workday identified a fix to resolve the problem. They are now working to finalize the timeline for its delivery and expect to provide an update with these details by July 18th.
Jul 15, 08:45 PDT
Identified -
Users receive an error message when updating Emergency Contacts using the Workday iOS application. Workday recommends using a desktop computer or deferring those updates as a workaround. A fix is scheduled for the July 11 maintenance window.
-- UNLV Information Technology IT Help Desk ithelp@unlv.edu 702-895-0777
Jun 27, 14:35 PDT
Completed -
The scheduled maintenance has been completed.
Jul 17, 07:45 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 07:30 PDT
Scheduled -
On Thursday, starting July 17th from 7:30 a.m. until 7:45 a.m. REDCap will be undergoing a recurring planned maintenance. This patch will be applied at the same time every week to apply bug fixes and security updates.
Users will be unable to access their REDCap login or take surveys for the duration of this maintenance.
-- UNLV Information Technology IT Help Desk ithelp@unlv.edu 702-895-0777
Jul 15, 11:59 PDT
Resolved -
This incident has been resolved.
Jul 15, 11:33 PDT
Monitoring -
Services have been restored to the Student Union (SU) building and we are continuing to monitor this incident.
Jul 15, 07:56 PDT
Identified -
The SU IT Help Desk & SU 233 Computer Lab has been closed at 4:40 PM on July 14 due to a cooler system malfunction resulting in a building closure. Services are expected to resume on Tuesday, July 15, per normal business hours with the IT Help Desk available 8am - 5pm at both locations SU 231 or CHB B 113 for support. If the SU location remains unavailable beyond July 15, a follow-up communication will be sent to campus with further updates.
The IT Help Desk will continue to provide walk-in support at the CHB-B location. Other Computer Lab locations are unaffected and the TBE-A311 Computer Lab will remain open until 9 PM.
Thank you for your understanding.
-- UNLV Information Technology IT Help Desk ithelp@unlv.edu 702-895-0777
Resolved -
This incident has been resolved.
Jul 14, 11:44 PDT
Update -
We are continuing to monitor for any further issues.
Jul 14, 08:56 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 14, 08:56 PDT
Identified -
ACEware Student Manager is not performing as expected. ACEware admins and users may be unable to connect to the Student Manager via VMware Horizon Client. The web registration component of the system is still functional - users can still login to their accounts and sign up for classes.
-- UNLV Information Technology IT Help Desk ithelp@unlv.edu 702-895-0777
Resolved -
Between Monday 7/7/2025 12:01 am and Friday 7/11/2025 4:30 pm, UNLV SSL Certificate Requests, https://cert-manager.com/customer/InCommon/ssl?action=enroll, were not performing as expected. Users may have experienced issues enrolling or renewing certificates within the unlv.edu domain.
Completed -
The scheduled maintenance has been completed.
Jul 10, 07:45 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 07:30 PDT
Scheduled -
On Thursday, starting July 10th from 7:30 a.m. until 7:45 a.m. REDCap will be undergoing a recurring planned maintenance. This patch will be applied at the same time every week to apply bug fixes and security updates.
Users will be unable to access their REDCap login or take surveys for the duration of this maintenance.
-- UNLV Information Technology IT Help Desk ithelp@unlv.edu 702-895-0777
Jul 8, 12:49 PDT
Completed -
The scheduled maintenance has been completed.
Jul 9, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 PDT
Scheduled -
From 6 - 7 a.m. on Wednesday, July 9th, certain customer networks will be migrated to new firewall equipment. While an outage is not expected during this work, if users experience issues loading a page, refreshing the browser should resolve the issue.
-- UNLV Information Technology IT Help Desk ithelp@unlv.edu 702-895-0777
Jul 8, 16:53 PDT
Resolved -
This incident has been resolved.
Jul 8, 16:46 PDT
Identified -
The Salto migration has been extended beyond the initial 9 AM - 12 PM window due to unforeseen issues. SLT and SE are working closely to complete it as soon as possible.
-- UNLV Information Technology IT Help Desk ithelp@unlv.edu 702-895-0777
Completed -
The scheduled maintenance has been completed.
Jul 7, 22:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 20:00 PDT
Scheduled -
On Monday, July 7th, from 8:00 PM until 10:00 PM multiple locations on the UNLV Campus will be undergoing planned maintenance. WiFi services at these locations are not expected to be interrupted. The affected locations will be listed below:
- Advanced Engineering Building (AEB) - Robert L. Bigelow Physics Building (BPB) - Maryland Administrative Building 2 (MAB2) - UNLV Bookstore (BKS)
-- UNLV Information Technology IT Help Desk ithelp@unlv.edu 702-895-0777
Jul 2, 12:50 PDT