RebelDocs login not performing as expected

Incident Report for UNLV

Resolved

This incident has been resolved.

Posted Aug 10, 2022 - 13:38 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 10, 2022 - 11:20 PDT

Update

Users currently experiencing this issue should be able to login correctly after rebooting their computer.

Posted Aug 10, 2022 - 10:52 PDT

Identified

RebelDocs TEST, https://unlvut1.hylandcloud.com/211IDP and RebelDocs PROD, https://unlv.hylandcloud.com/211IDP, are not performing as expected. Users may be directed straight to the multi factor authentication page skipping the ACE IP/Password page. If this occurs you will not be able to login to RebelDocs

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Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_rebeldocs

Posted Aug 10, 2022 - 09:27 PDT

This incident affected: Rebeldocs.