IT Help Desk phone services unavailable

Incident Report for UNLV

Resolved

This incident has been resolved.
Posted May 27, 2025 - 09:37 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 26, 2025 - 18:46 PDT

Identified

The IT Help Desk is unable to accept phone calls. Customers can still contact the IT Help Desk through the following channels:

- Submit a ticket though our support portal
- Email ithelp@unlv.edu

Visit it.unlv.edu/help for support options and hours.

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Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_webex_contact_center
Posted May 26, 2025 - 17:49 PDT
This incident affected: Webex.