Update - IT Help Desk Phones now available

Intermittent issues with IT Help Desk telephone lines have been resolved and support is now available at 702-895-0777. Ongoing work continues to resolve further network issues.

Dec 07, 2023 - 17:29 PST
Update - IT Help Desk Phones Unavailable, Use Chat and Email For Support

Due to ongoing network issues, IT Help Desk telephone line support is intermittently unavailable. Please use our chat, email, or support portal for help as administrators work to resolve this issue as soon as possible.

Dec 07, 2023 - 15:55 PST
Identified - All on-campus UNLV IT services, including IT Help Desk, computer labs, and RebelCard, are closed though December 10 due to the campus closure. Remote service options remain available, including:

* UNLV IT Help Desk support is available from 8 a.m. - 8 p.m. daily. For multifactor authentication assistance and other urgent needs, please call the IT Help Desk at 702-895-0777. Otherwise, we encourage you to use chat, web support portal, or email for assistance. Please see available support options at it.unlv.edu/help.
* Virtual computer lab access is available 24/7 though RebelApps at it.unlv.edu/rebelapps.
* Manage your RebelCash balance online at unlv.edu/rebelcard.

If you need assistance with accessing spaces on campus, please contact Rebel Repair (unlv.edu/rebelrepair) for all dorms and Student Life facilities and University Police (unlv.edu/police) for all other spaces.

We appreciate your patience and understanding as we work to support the campus during a difficult time for our community.

For campus-wide announcements, see unlvstrong.unlv.edu.

Dec 07, 2023 - 11:16 PST
Identified - The UNLV data center network is not performing as expected. Users may experience intermittent connectivity issues when accessing resources within the data center and when utilizing the VPN.

--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_dc_network

Dec 07, 2023 - 13:37 PST

About This Site

UNLV's system status page gives you real-time updates on system performance issues. Subscribe to our updates or follow @unlv_oit on Twitter to be notified of updates.

If you need assistance, please contact the UNLV IT Help Desk at 702-895-0777 or send an email to ithelp@unlv.edu.

Systems may be partially or completely unavailable during ​standard maintenance windows.

Applications Operational
Computing Services ? Operational
MyUNLV ? Operational
Okta Operational
Rebeldocs Operational
WebCampus ? Operational
Websites ? Operational
Webex Operational
Workday Operational
Workday Operational
Workday Production Tenant Operational
Sandbox Tenant Operational
Sandbox Preview Tenant Operational
Implementation Tenant Operational
UNLV Mobile App Operational
LastPass Operational
DocuSign ? Operational
UNLV Salesforce Operational
DST Salesforce Operational
UNLV PagerDuty Operational
PagerDuty Web Application (US) Operational
PagerDuty Mobile Application (US) Operational
PagerDuty Notification Delivery (US) Operational
Campus Network Operational
90 days ago
100.0 % uptime
Today
2040 ? Operational
ALB ? Operational
ARC ? Operational
ASC ? Operational
BDC ? Operational
BEH ? Operational
BHS ? Operational
BMC ? Operational
BPB ? Operational
BSL ? Operational
CAEO ? Operational
CBC ? Operational
CDC ? Operational
CEB ? Operational
CHE ? Operational
CLB-1 ? Operational
CLB-2 ? Operational
CLB-3 ? Operational
CSB ? Operational
DAY ? Operational
DIN ? Operational
EMS ? Operational
FAB-1 ? Operational
FDH ? Operational
FMA ? Operational
FND Operational
FTC ? Operational
GRA ? Operational
GRS ? Operational
GTW ? Operational
GUA ? Operational
HAB-1 ? Operational
HBL ? Operational
HCH ? Operational
HFA ? Operational
HOS ? Operational
HOU ? Operational
HUH ? Operational
HR1 ? Operational
HRC ? Operational
HWB ? Operational
JBT ? Operational
LAC ? Operational
LBC ? Operational
LFG ? Operational
LLB ? Operational
LT78 ? Operational
MAB-1 ? Operational
MBC ? Operational
MCB ? Operational
MDC ? Operational
MFH ? Operational
MPE ? Operational
MSB ? Operational
NLV ? Operational
OM1 ? Operational
O&M ? Operational
PAR ? Operational
PKG-1 ? Operational
PKG-2 ? Operational
PKG-3 ? Operational
PRO ? Operational
PSB ? Operational
RAB ? Operational
RHB ? Operational
RHC ? Operational
RHW ? Operational
RLL ? Operational
RWC ? Operational
SAM ? Operational
SEB ? Operational
SEP ? Operational
SFB ? Operational
SLC-A ? Operational
SLC-B ? Operational
SLC-C ? Operational
SLC-D ? Operational
SLC-E ? Operational
SLC-F ? Operational
SOU ? Operational
SSC ? Operational
STL ? Operational
SU ? Operational
SWC ? Operational
SRWC ? Operational
TAC ? Operational
TAY ? Operational
TBE ? Operational
TEC ? Operational
TMC ? Operational
TON ? Operational
TWH ? Operational
UCC ? Operational
UNH ? Operational
UTC ? Operational
WBH Operational
WBS ? Operational
WHA ? Operational
WHI ? Operational
WRI ? Operational
NLV ? Operational
90 days ago
100.0 % uptime
Today
WRL ? Operational
LT81 ? Operational
90 days ago
100.0 % uptime
Today
Campus Wireless Network Operational
eduroam Operational
UNLV-Sponsored Operational
Guest Operational
Campus Network Applications Operational
UNLV VPN Operational
Wireless Registration Portal Operational
IT Help Desk Under Maintenance
90 days ago
99.3 % uptime
Today
Walk-in Support - QLess Operational
IT Help Desk Phone Operational
IT Help Desk - Student Union (SU) Under Maintenance
IT Help Desk - Classroom Building Complex (CBC) Under Maintenance
LinkedIn learning Operational
Faculty Web Operational
IT Support Portal Operational
Scarlet Chat System Operational
90 days ago
99.3 % uptime
Today
G Suite Operational
Gmail (UNLVMail/Rebelmail) Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Forms Operational
Google Groups Operational
Google Hangouts Operational
Google Keep Operational
Google Meet Operational
Google Sheets Operational
Google Slides Operational
Google Sites Operational
Google Tasks Operational
RebelCard Under Maintenance
Card Printing Under Maintenance
Online Photo Submission Operational
Walk-In Support - QLess Operational
Transact Operational
Quad Point Point of Sale Operational
Telecommunications Operational
Cisco IP Phones Operational
Cisco Jabber Operational
Enhanced Voicemail Operational
Enterprise Monitoring and Notification Operational
Splunk Operational
Messaging Operational
Slack Messaging Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Apps/Integrations Operational
Slack Apps/Integrations/APIs Operational
Slack Calls Operational
Slack Connections Operational
Slack Link Previews Operational
Slack Posts/Files Operational
Slack Search Operational
Slack Workspace/Org Administration Operational
Zoom Operational
90 days ago
100.0 % uptime
Today
Computer Labs Under Maintenance
90 days ago
100.0 % uptime
Today
Computer Labs Under Maintenance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

Unresolved incidents: UNLV campus network not performing as expected, UNLV IT Services Update.

Dec 6, 2023

No incidents reported.

Dec 5, 2023
Resolved - This incident has been resolved.
Dec 5, 08:30 PST
Update - Workday is aware of an issue where members of the inherited Supervisory Organization are not visible on the People View Org Chart. Workday is investigating the issue.
Nov 29, 12:51 PST
Identified - Workday is not performing as expected. Users may experience issues with the Inbox feature not automatically advancing to the next inbox item. The user will need to click on the item in order to proceed. On Wednesday, November 22, Workday will give a status update on the issue.

--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

Nov 20, 15:14 PST
Dec 4, 2023
Resolved - This incident has been resolved.
Dec 4, 15:06 PST
Identified - Rebelprint, https://rebelprint.unlv.edu/user, is not working as expected. Printing services is unavailable in OIT computer labs.

--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_rebelprint

Dec 4, 14:46 PST
Dec 3, 2023
Completed - The scheduled maintenance has been completed.
Dec 3, 11:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 05:00 PST
Scheduled - On Sunday December 3rd, from 5:00 a.m. until 10:00 a.m. MyUNLV will be undergoing planned maintenance. Users will not be able to access MyUNLV during this maintenance window.


--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

Nov 30, 16:29 PST
Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023
Resolved - This incident has been resolved.
Nov 29, 12:25 PST
Identified - The network in TBE-B is not performing as expected. Users in some areas of the building may experience issues connecting to the wired and wireless network.

--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_tbeb_egr-switch

Nov 29, 11:35 PST
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.