In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 2024 - 14:00 PDT
Scheduled - On Wednesday, July 17th, from 2:00 p.m. until next Wednesday, July 24th at 4:00 p.m. RebelDocs will be undergoing planned maintenance. Users may experience issues accessing RebelDocs for the first 6-8 hours of the maintenance starting on July 17th.


--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

Jul 17, 2024 14:00 - Jul 24, 2024 16:00 PDT
Update - RebelDocs is not performing as expected. Users may fail authentication or some may not see all of their assigned objects if login was successful.
Jun 18, 2024 - 09:18 PDT
Update - The RebelDocs web client is currently not functional. Customer should use the Unity client as a workaround.
Jun 17, 2024 - 08:30 PDT
Identified - RebelDocs is not performing as expected. Users may fail authentication or some may not see all of their assigned objects if login was successful.

--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_rebeldocs_login

Jun 14, 2024 - 07:36 PDT

About This Site

UNLV's system status page gives you real-time updates on system performance issues. Subscribe to our updates or follow @unlv_oit on Twitter to be notified of updates.

If you need assistance, please contact the UNLV IT Help Desk at 702-895-0777 or send an email to ithelp@unlv.edu.

Systems may be partially or completely unavailable during ​standard maintenance windows.

Applications Operational
Computing Services ? Operational
MyUNLV ? Operational
Okta Operational
Rebeldocs Under Maintenance
WebCampus ? Operational
Websites ? Operational
Webex Operational
Workday Operational
Workday Production Tenant Operational
Sandbox Tenant Operational
Sandbox Preview Tenant Operational
Implementation Tenant Operational
Workday Operational
UNLV Mobile App Operational
LastPass Operational
DocuSign ? Operational
UNLV Salesforce Operational
DST Salesforce Operational
UNLV PagerDuty Operational
PagerDuty Web Application (US) Operational
PagerDuty Mobile Application (US) Operational
PagerDuty Notification Delivery (US) Operational
Campus Network Operational
2040 ? Operational
ALB ? Operational
ARC ? Operational
ASC ? Operational
BDC ? Operational
BEH ? Operational
BHS ? Operational
BMC ? Operational
BPB ? Operational
BSL ? Operational
CAEO ? Operational
CBC ? Operational
CDC ? Operational
CEB ? Operational
CHE ? Operational
CLB-1 ? Operational
CLB-2 ? Operational
CLB-3 ? Operational
CSB ? Operational
DAY ? Operational
DIN ? Operational
EMS ? Operational
FAB-1 ? Operational
FDH ? Operational
FMA ? Operational
FND Operational
FTC ? Operational
GRA ? Operational
GRS ? Operational
GTW ? Operational
GUA ? Operational
HAB-1 ? Operational
HBL ? Operational
HCH ? Operational
HFA ? Operational
HOS ? Operational
HOU ? Operational
HUH ? Operational
HR1 ? Operational
HRC ? Operational
HWB ? Operational
JBT ? Operational
LAC ? Operational
LBC ? Operational
LFG ? Operational
LLB ? Operational
LT78 ? Operational
MAB-1 ? Operational
MBC ? Operational
MCB ? Operational
MDC ? Operational
MFH ? Operational
MPE ? Operational
MSB ? Operational
NLV ? Operational
OM1 ? Operational
O&M ? Operational
PAR ? Operational
PKG-1 ? Operational
PKG-2 ? Operational
PKG-3 ? Operational
PRO ? Operational
PSB ? Operational
RAB ? Operational
RHB ? Operational
RHC ? Operational
RHW ? Operational
RLL ? Operational
RWC ? Operational
SAM ? Operational
SEB ? Operational
SEP ? Operational
SFB ? Operational
SLC-A ? Operational
SLC-B ? Operational
SLC-C ? Operational
SLC-D ? Operational
SLC-E ? Operational
SLC-F ? Operational
SOU ? Operational
SSC ? Operational
STL ? Operational
SU ? Operational
SWC ? Operational
SRWC ? Operational
TAC ? Operational
TAY ? Operational
TBE ? Operational
TEC ? Operational
TMC ? Operational
TON ? Operational
TWH ? Operational
UCC ? Operational
UNH ? Operational
UTC ? Operational
WBH Operational
WBS ? Operational
WHA ? Operational
WHI ? Operational
WRI ? Operational
NLV ? Operational
WRL ? Operational
LT81 ? Operational
MAB-2 Operational
Campus Wireless Network Operational
eduroam Operational
UNLV-Sponsored Operational
Guest Operational
PSK ? Operational
Campus Network Applications Operational
UNLV VPN Operational
Wireless Registration Portal Operational
IT Help Desk Operational
Walk-in Support - QLess Operational
IT Help Desk Phone Operational
IT Help Desk - Student Union (SU) Operational
IT Help Desk - Classroom Building Complex (CHB) Operational
LinkedIn learning Operational
Faculty Web Operational
IT Support Portal Operational
Scarlet Chat System Operational
G Suite Operational
Gmail (UNLVMail/Rebelmail) Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Forms Operational
Google Groups Operational
Google Hangouts Operational
Google Keep Operational
Google Meet Operational
Google Sheets Operational
Google Slides Operational
Google Sites Operational
Google Tasks Operational
RebelCard Operational
Card Printing Operational
Online Photo Submission Operational
Walk-In Support - QLess Operational
Transact Operational
Quad Point Point of Sale Operational
Telecommunications Operational
Cisco IP Phones Operational
Cisco Jabber Operational
Enhanced Voicemail Operational
Enterprise Monitoring and Notification Operational
Splunk Operational
Messaging Operational
Slack Messaging Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Apps/Integrations Operational
Slack Apps/Integrations/APIs Operational
Slack Calls Operational
Slack Connections Operational
Slack Link Previews Operational
Slack Posts/Files Operational
Slack Search Operational
Slack Workspace/Org Administration Operational
Computer Labs Operational
Computer Labs Operational
Zoom Operational
Zoom Operational
Zoom Meetings Operational
Zoom Integrations/Calendar/Plug-In/Add-In Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2024

No incidents reported today.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 09:32 PDT
Monitoring - Phone service has been restored to campus services and call centers affected by an unexpected outage today. The locations listed below are now accepting phone calls and off-campus Jabber or Webex users can make and receive calls.

Telecommunications (Campus Operator)
Registrar
Student Wellness
IT Help Desk
Canon Survey Center
Admissions Orientation
Admissions
Classroom Technology Support
UNLV Tickets
Performing Arts
Dental Medicine
Student Counseling and Psychological Services (CAPS)

Telecommunications and our team are working to take steps to prevent this issue from happening again. If you experience phone service issues, please contact Telecommunications Services at telecom@unlv.edu or 702-895-1800.

Thank you again for your patience.

Jul 18, 14:48 PDT
Update - A partial phone outage is impacting multiple services that include:

Call Centers:
- Telecom (Campus Operator)
- Registrar
- Student Wellness
- IT Help Desk
- Canon Survey Center
- Admissions Orientation
- Admissions
- Classroom Technology Support
- UNLV Tickets
- Performing Arts
- Dental Medicine
- Student Counseling and Psychological Services (CAPS)

Applications
- Jabber
- WebEx Calling

Customers can still contact the the below offices through:

IT Help Desk
- Submitting a ticket though our support portal
- Live chat
- Visit it.unlv.edu/help to contact us through these channels.

Office of the Registrar
- Rebel Success Hub: submit a ticket or live chat at unlv.today/service

Admissions and New Students
- Rebel Success Hub: submit a ticket or live chat at unlv.today/service
- General Admissions: admissions@unlv.edu
- New Student Orientation: orientation@unlv.edu
- Rebel Ready Week: rebelreadyweek@unlv.edu
- Campus Visits: campusvisits@unlv.edu
- Youth Summer Camps: earlyoutreach@unlv.edu

Phone Services for Financial Aid and Scholarships and Cashiering and Student Accounts are available:
- Rebel Success Hub: submit a ticket or live chat at unlv.today/service
- Call: 833-318-1228
- Email: cashiering@unlv.edu

--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
http://it.unlv.edu/help

#mi_phones

Jul 18, 09:20 PDT
Identified - The IT Help Desk is unable to accept phone calls. Customers can still contact the IT Help Desk though:

- Submitting a ticket though our support portal
- Live chat

Visit it.unlv.edu/help to contact us though these channels.

--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_phones

Jul 18, 08:15 PDT
Jul 18, 2024
Resolved - This incident has been resolved.
Jul 18, 11:28 PDT
Identified - The FortiClient VPN download button is currently not working on the Fortinet website. Customers will not be able to download new versions of VPN from Fortinet at this time. We have reached out to Fortinet about this issues.


--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_fortinet-vpn-download

Jul 18, 09:34 PDT
Jul 17, 2024
Resolved - This incident has been resolved.
Jul 17, 08:59 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 14:30 PDT
Update - Due to a problem between Cox Communications and UNLV/NSHE networks, some customers using Cox Internet service may not be able to access some UNLV services.

Services ending in unlv.edu and nevada.edu are affected, including, but not limited to:
MyUNLV (my.nevada.unlv.edu)
UNLV VPN (secure.unlv.edu)
WebCampus when accessed via webcampus.unlv.edu - Customers can use unlv.instructure.com instead

Cox Communications is aware of the problem and is working to restore service. Customers on-campus are not affected by this problem and we are not aware of other Internet service providers experiencing this problem.

Jul 16, 13:45 PDT
Update - MyUNLV and other UNLV resources are available on campus and on devices that are not utilizing the Cox communications network
Jul 16, 13:33 PDT
Update - WebCampus (webcampus.unlv.edu) is also unavailable for off-campus users. This issue may be bypassed by connecting to WebCampus via unlv.instructure.com.
Jul 16, 09:02 PDT
Identified - UNLV VPN (secure.unlv.edu) and MyUNLV (my.unlv.nevada.edu) is not performing as expected. Users on Cox Internet may experience issues connecting to UNLV resources including MyUNLV and VPN.

--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_vpn

Jul 16, 07:57 PDT
Jul 16, 2024
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Resolved - This incident has been resolved.
Jul 9, 16:47 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 13:16 PDT
Identified - UNLV VPN, https://vpn.unlv.edu, is not performing as expected. Users may experience intermittent connectivity issues when connected to the UNLV VPN.

--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_unlv-vpn

Jul 9, 13:07 PDT
Jul 8, 2024
Resolved - This incident has been resolved.
Jul 8, 10:53 PDT
Identified - Scarlet (Ivy) chatbot live agent is not performing as expected. Customers are unable to speak to live agents via Scarlet but can still obtain answers to frequently asked questions and browse our knowledge base.

--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_scarlet

Jul 8, 10:39 PDT