Workday Export To Excel (All Columns) Functionality not performing as expected
Identified - The Workday Export to Excel functionality is not performing as expected. Clicking the "Export To Excel (All Columns)" option within the report drop down menu will not produce the expected Microsoft Excel file, nor will produce an error in the UI.

This issue will be resolved in the upcoming service update on July 18th, 2025. In the meantime, this error can be bypassed by utilizing the following workaround:

1. Open the drop down menu for the report and select "View details" instead of “Export to Excel (All Columns)” - this will navigate to a page with the "Export to Excel" button at the top of the page instead of within the drop down menu
2. Click on the "Export to Excel" button to retrieve the excel report

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UNLV Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777
Jul 17, 2025 - 16:58 PDT
Flora Dungan Humanities (FDH) power outage
Identified - Power and wired connections within the Flora Dungan Humanities (FDH) building have been restored, however FDH is continuing to experience wireless connectivity issues.

Users may still experience issues connecting to the wireless network in and around the FDH building.
Jul 14, 2025 - 16:05 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 2025 - 13:08 PDT
Update - Work is ongoing to resolve the power-outage in FDH.

Outage was caused by a water leak from the 8th floor water heater which is also affecting the FDH Fire Protection systems and plumbing as well. New water heaters are expected to be installed today which should resolve these issues. Fire risk is being monitored and the FDH building is otherwise safe to work in.
Jul 14, 2025 - 08:54 PDT
Identified - Flora Dungan Humanities (FDH) building is experiencing a power-related outage. Users may experience issues with the facility power and the UNLV wired/wireless networks.

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UNLV Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_fdh-outage
Jul 13, 2025 - 06:49 PDT

About This Site

UNLV's system status page gives you real-time updates on system performance issues. Subscribe to our updates or follow @unlv_oit on Twitter to be notified of updates.

If you need assistance, please contact the UNLV IT Help Desk at 702-895-0777 or send an email to ithelp@unlv.edu.

Systems may be partially or completely unavailable during ​standard maintenance windows.

Applications Operational
Computing Services ? Operational
MyUNLV ? Operational
Okta Operational
Rebeldocs Operational
WebCampus ? Operational
Websites ? Operational
Webex Operational
Workday Degraded Performance
Workday Production Tenant Operational
Sandbox Tenant Operational
Sandbox Preview Tenant Operational
Implementation Tenant Operational
Workday Degraded Performance
UNLV Mobile App Operational
LastPass Operational
DocuSign ? Operational
UNLV Slack Operational
Slack Messaging Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Apps/Integrations Operational
Slack Apps/Integrations/APIs Operational
Slack Calls Operational
Slack Connections Operational
Slack Link Previews Operational
Slack Posts/Files Operational
Slack Search Operational
Slack Workspace/Org Administration Operational
UNLV Salesforce Operational
DST Salesforce Operational
UNLV PagerDuty Operational
PagerDuty Web Application (US) Operational
PagerDuty Mobile Application (US) Operational
PagerDuty Notification Delivery (US) Operational
Campus Network Partial Outage
2040 ? Operational
ALB ? Operational
ARC ? Operational
ASC ? Operational
BDC ? Operational
BEH ? Operational
BHS ? Operational
BMC ? Operational
BPB ? Operational
BSL ? Operational
CAEO ? Operational
CBC ? Operational
CDC ? Operational
CEB ? Operational
CHE ? Operational
CLB-1 ? Operational
CLB-2 ? Operational
CLB-3 ? Operational
CSB ? Operational
DAY ? Operational
DIN ? Operational
EMS ? Operational
FAB-1 ? Operational
FDH ? Partial Outage
FMA ? Operational
FND Operational
FTC ? Operational
GRA ? Operational
GRS ? Operational
GTW ? Operational
GUA ? Operational
HAB-1 ? Operational
HBL ? Operational
HCH ? Operational
HFA ? Operational
HOS ? Operational
HOU ? Operational
HUH ? Operational
HR1 ? Operational
HRC ? Operational
HWB ? Operational
JBT ? Operational
LAC ? Operational
LBC ? Operational
LFG ? Operational
LLB ? Operational
LT78 ? Operational
MAB-1 ? Operational
MBC ? Operational
MCB ? Operational
MDC ? Operational
MFH ? Operational
MPE ? Operational
MSB ? Operational
NLV ? Operational
OM1 ? Operational
O&M ? Operational
PAR ? Operational
PKG-1 ? Operational
PKG-2 ? Operational
PKG-3 ? Operational
PRO ? Operational
PSB ? Operational
RAB ? Operational
RHB ? Operational
RHC ? Operational
RHW ? Operational
RLL ? Operational
RWC ? Operational
SAM ? Operational
SEB ? Operational
SEP ? Operational
SFB ? Operational
SLC-A ? Operational
SLC-B ? Operational
SLC-C ? Operational
SLC-D ? Operational
SLC-E ? Operational
SLC-F ? Operational
SOU ? Operational
SSC ? Operational
STL ? Operational
SU ? Operational
SWC ? Operational
SRWC ? Operational
TAC ? Operational
TAY ? Operational
TBE ? Operational
TEC ? Operational
TMC ? Operational
TON ? Operational
TWH ? Operational
UCC ? Operational
UNH ? Operational
UTC ? Operational
WBH Operational
WBS ? Operational
WHA ? Operational
WHI ? Operational
WRI ? Operational
NLV ? Operational
WRL ? Operational
LT81 ? Operational
MAB-2 Operational
AEB ? Operational
BKS ? Operational
Campus Wireless Network Operational
eduroam Operational
UNLV-Sponsored Operational
Guest Operational
PSK ? Operational
Campus Network Applications Operational
UNLV VPN Operational
Wireless Registration Portal Operational
IT Help Desk Operational
Walk-in Support - QLess Operational
IT Help Desk Phone Operational
IT Help Desk - Student Union (SU) Operational
IT Help Desk - Classroom Building Complex (CHB) Operational
LinkedIn learning Operational
Faculty Web Operational
IT Support Portal Operational
Scarlet Chat System Operational
G Suite Operational
Gmail (UNLVMail/Rebelmail) Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Forms Operational
Google Groups Operational
Google Hangouts Operational
Google Keep Operational
Google Meet Operational
Google Sheets Operational
Google Slides Operational
Google Sites Operational
Google Tasks Operational
RebelCard Operational
Card Printing Operational
Online Photo Submission Operational
Walk-In Support - QLess Operational
Transact Operational
Quad Point Point of Sale Operational
RebelCard Operational
Telecommunications Operational
Cisco IP Phones Operational
Cisco Jabber Operational
Enhanced Voicemail Operational
Enterprise Monitoring and Notification Operational
Splunk Operational
Computer Labs Operational
Computer Labs Operational
Zoom Operational
Zoom Operational
Zoom Meetings Operational
Zoom Integrations/Calendar/Plug-In/Add-In Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 18, 2025
Google Workspace Services not performing as expected
Resolved - This incident has been resolved.
Jul 18, 09:22 PDT
Identified - Various Google Workspace services are not performing as expected. Users may experience latency or see an error message when accessing Gmail, Drive, or Meet. This affects UNLVMail, Rebelmail, and Rebel Alumni Mail domains.

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UNLV Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_google_workspace
Jul 18, 09:00 PDT
Science Teaching Labs (STL) power outage
Resolved - This incident has been resolved.
Jul 18, 08:49 PDT
Identified - Science Teaching Labs (STL) is experiencing a power-related outage. Users may experience issues with the facility power and the UNLV wired/wireless networks.

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UNLV Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_channel
Jul 18, 07:23 PDT
Jul 17, 2025
Workday iOS application not performing as expected
Resolved - The fix has been applied and the Emergency Contacts issue within the Workday iOS application has been resolved.
Jul 17, 17:01 PDT
Update - Workday identified a fix to resolve the problem. They are now working to finalize the timeline for its delivery and expect to provide an update with these details by July 18th.
Jul 15, 08:45 PDT
Identified - Users receive an error message when updating Emergency Contacts using the Workday iOS application. Workday recommends using a desktop computer or deferring those updates as a workaround. A fix is scheduled for the July 11 maintenance window.

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UNLV Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777
Jun 27, 14:35 PDT
REDCap weekly planned maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 07:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 07:30 PDT
Scheduled - On Thursday, starting July 17th from 7:30 a.m. until 7:45 a.m. REDCap will be undergoing a recurring planned maintenance. This patch will be applied at the same time every week to apply bug fixes and security updates.

Users will be unable to access their REDCap login or take surveys for the duration of this maintenance.


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UNLV Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777
Jul 15, 11:59 PDT
Jul 16, 2025

No incidents reported.

Jul 15, 2025
Student Union building closure
Resolved - This incident has been resolved.
Jul 15, 11:33 PDT
Monitoring - Services have been restored to the Student Union (SU) building and we are continuing to monitor this incident.
Jul 15, 07:56 PDT
Identified - The SU IT Help Desk & SU 233 Computer Lab has been closed at 4:40 PM on July 14 due to a cooler system malfunction resulting in a building closure. Services are expected to resume on Tuesday, July 15, per normal business hours with the IT Help Desk available 8am - 5pm at both locations SU 231 or CHB B 113 for support. If the SU location remains unavailable beyond July 15, a follow-up communication will be sent to campus with further updates.

The IT Help Desk will continue to provide walk-in support at the CHB-B location. Other Computer Lab locations are unaffected and the TBE-A311 Computer Lab will remain open until 9 PM.

Thank you for your understanding.

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UNLV Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_su-closure
Jul 14, 17:10 PDT
Jul 14, 2025
ACEware Student Manager not performing as expected
Resolved - This incident has been resolved.
Jul 14, 11:44 PDT
Update - We are continuing to monitor for any further issues.
Jul 14, 08:56 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 08:56 PDT
Identified - ACEware Student Manager is not performing as expected. ACEware admins and users may be unable to connect to the Student Manager via VMware Horizon Client. The web registration component of the system is still functional - users can still login to their accounts and sign up for classes.


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UNLV Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_aceware
Jul 14, 08:30 PDT
Jul 13, 2025
Jul 12, 2025

No incidents reported.

Jul 11, 2025
UNLV SSL Certificate Requests were not performing as expected
Resolved - Between Monday 7/7/2025 12:01 am and Friday 7/11/2025 4:30 pm, UNLV SSL Certificate Requests, https://cert-manager.com/customer/InCommon/ssl?action=enroll, were not performing as expected. Users may have experienced issues enrolling or renewing certificates within the unlv.edu domain.

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UNLV Information Technology
IT Help Desk
ithelp@unlv.edu

#mi_ssl_certificate_requests
Jul 11, 16:53 PDT
Jul 10, 2025
REDCap weekly planned maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 07:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 07:30 PDT
Scheduled - On Thursday, starting July 10th from 7:30 a.m. until 7:45 a.m. REDCap will be undergoing a recurring planned maintenance. This patch will be applied at the same time every week to apply bug fixes and security updates.

Users will be unable to access their REDCap login or take surveys for the duration of this maintenance.


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UNLV Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777
Jul 8, 12:49 PDT
Jul 9, 2025
Firewall Hardware Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 PDT
Scheduled - From 6 - 7 a.m. on Wednesday, July 9th, certain customer networks will be migrated to new firewall equipment. While an outage is not expected during this work, if users experience issues loading a page, refreshing the browser should resolve the issue.


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UNLV Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777
Jul 8, 16:53 PDT
Jul 8, 2025
Salto not performing as expected
Resolved - This incident has been resolved.
Jul 8, 16:46 PDT
Identified - The Salto migration has been extended beyond the initial 9 AM - 12 PM window due to unforeseen issues. SLT and SE are working closely to complete it as soon as possible.

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UNLV Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_salto
Jul 8, 13:39 PDT
Jul 7, 2025
UNLV WiFi planned maintenance
Completed - The scheduled maintenance has been completed.
Jul 7, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 20:00 PDT
Scheduled - On Monday, July 7th, from 8:00 PM until 10:00 PM multiple locations on the UNLV Campus will be undergoing planned maintenance. WiFi services at these locations are not expected to be interrupted. The affected locations will be listed below:

- Advanced Engineering Building (AEB)
- Robert L. Bigelow Physics Building (BPB)
- Maryland Administrative Building 2 (MAB2)
- UNLV Bookstore (BKS)


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UNLV Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777
Jul 2, 12:50 PDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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