UNLV Status

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 2024 - 15:02 PDT

Update - RebelDocs is not performing as expected. Users may fail authentication or some may not see all of their assigned objects if login was successful.
Jun 18, 2024 - 09:18 PDT

Update - The RebelDocs web client is currently not functional. Customer should use the Unity client as a workaround.
Jun 17, 2024 - 08:30 PDT

Identified - RebelDocs is not performing as expected. Users may fail authentication or some may not see all of their assigned objects if login was successful.

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Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_rebeldocs_login
Jun 14, 2024 - 07:36 PDT

About This Site

UNLV's system status page gives you real-time updates on system performance issues. Subscribe to our updates or follow @unlv_oit on Twitter to be notified of updates.

If you need assistance, please contact the UNLV IT Help Desk at 702-895-0777 or send an email to ithelp@unlv.edu.

Systems may be partially or completely unavailable during standard maintenance windows.

Applications Operational

Computing Services Operational

MyUNLV Operational

Okta Operational

Rebeldocs Operational

WebCampus Operational

Websites Operational

Webex Operational

Workday Operational

Workday Production Tenant Operational

Sandbox Tenant Operational

Sandbox Preview Tenant Operational

Implementation Tenant Operational

Workday Operational

UNLV Mobile App Operational

LastPass Operational

DocuSign Operational

UNLV Salesforce Operational

DST Salesforce Operational

UNLV PagerDuty Operational

PagerDuty Web Application (US) Operational

PagerDuty Mobile Application (US) Operational

PagerDuty Notification Delivery (US) Operational

Campus Network Operational

2040 Operational

ALB Operational

ARC Operational

ASC Operational

BDC Operational

BEH Operational

BHS Operational

BMC Operational

BPB Operational

BSL Operational

CAEO Operational

CBC Operational

CDC Operational

CEB Operational

CHE Operational

CLB-1 Operational

CLB-2 Operational

CLB-3 Operational

CSB Operational

DAY Operational

DIN Operational

EMS Operational

FAB-1 Operational

FDH Operational

FMA Operational

FND Operational

FTC Operational

GRA Operational

GRS Operational

GTW Operational

GUA Operational

HAB-1 Operational

HBL Operational

HCH Operational

HFA Operational

HOS Operational

HOU Operational

HUH Operational

HR1 Operational

HRC Operational

HWB Operational

JBT Operational

LAC Operational

LBC Operational

LFG Operational

LLB Operational

LT78 Operational

MAB-1 Operational

MBC Operational

MCB Operational

MDC Operational

MFH Operational

MPE Operational

MSB Operational

NLV Operational

OM1 Operational

O&M Operational

PAR Operational

PKG-1 Operational

PKG-2 Operational

PKG-3 Operational

PRO Operational

PSB Operational

RAB Operational

RHB Operational

RHC Operational

RHW Operational

RLL Operational

RWC Operational

SAM Operational

SEB Operational

SEP Operational

SFB Operational

SLC-A Operational

SLC-B Operational

SLC-C Operational

SLC-D Operational

SLC-E Operational

SLC-F Operational

SOU Operational

SSC Operational

STL Operational

SU Operational

SWC Operational

SRWC Operational

TAC Operational

TAY Operational

TBE Operational

TEC Operational

TMC Operational

TON Operational

TWH Operational

UCC Operational

UNH Operational

UTC Operational

WBH Operational

WBS Operational

WHA Operational

WHI Operational

WRI Operational

NLV Operational

WRL Operational

LT81 Operational

MAB-2 Operational

Campus Wireless Network Operational

eduroam Operational

UNLV-Sponsored Operational

Guest Operational

PSK Operational

Campus Network Applications Operational

UNLV VPN Operational

Wireless Registration Portal Operational

IT Help Desk Operational

Walk-in Support - QLess Operational

IT Help Desk Phone Operational

IT Help Desk - Student Union (SU) Operational

IT Help Desk - Classroom Building Complex (CHB) Operational

LinkedIn learning Operational

Faculty Web Operational

IT Support Portal Operational

Scarlet Chat System Operational

G Suite Operational

Gmail (UNLVMail/Rebelmail) Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

Google Forms Operational

Google Groups Operational

Google Hangouts Operational

Google Keep Operational

Google Meet Operational

Google Sheets Operational

Google Slides Operational

Google Sites Operational

Google Tasks Operational

RebelCard Operational

Card Printing Operational

Online Photo Submission Operational

Walk-In Support - QLess Operational

Transact Operational

Quad Point Point of Sale Operational

Telecommunications Operational

Cisco IP Phones Operational

Cisco Jabber Operational

Enhanced Voicemail Operational

Enterprise Monitoring and Notification Operational

Splunk Operational

Messaging Operational

Slack Messaging Operational

Slack Login/SSO Operational

Slack Notifications Operational

Slack Apps/Integrations Operational

Slack Apps/Integrations/APIs Operational

Slack Calls Operational

Slack Connections Operational

Slack Link Previews Operational

Slack Posts/Files Operational

Slack Search Operational

Slack Workspace/Org Administration Operational

Computer Labs Operational

Zoom Operational

Zoom Meetings Operational

Zoom Integrations/Calendar/Plug-In/Add-In Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 26, 2024

No incidents reported today.

Jul 25, 2024

MyUNLV not performing as expected

Resolved - This incident has been resolved.
Jul 25, 09:00 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 16:11 PDT

Identified - MyUNLV, my.unlv.nevada.edu, is not performing as expected. Users may experience an error message when attempting to connect to the MyUNLV site.

--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_myunlv
Jul 24, 15:49 PDT

Jul 24, 2024

RebelDocs planned maintenance

Completed - The scheduled maintenance has been completed.
Jul 24, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 14:00 PDT

Scheduled - On Wednesday, July 17th, from 2:00 p.m. until next Wednesday, July 24th at 4:00 p.m. RebelDocs will be undergoing planned maintenance. Users may experience issues accessing RebelDocs for the first 6-8 hours of the maintenance starting on July 17th.

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Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777
Jul 16, 10:35 PDT

UNLV multiple building network outage

Resolved - This incident has been resolved.
Jul 24, 13:25 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 08:43 PDT

Investigating - Multiple UNLV buildings are reporting network outages. Users may experience issues with the UNLV wired/wireless networks.

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Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_multiple_building_networks
Jul 24, 06:44 PDT

Jul 23, 2024

MyUNLV Financial Aid not performing as expected

Resolved - This incident has been resolved.
Jul 23, 17:10 PDT

Identified - The Financial Aid section of MyUNLV (my.unlv.nevada.edu) is not performing as expected. Users may experience an error message when clicking on "Financial Aid" in their MyUNLV options.

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Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_myunlv-financial-aid
Jul 23, 15:26 PDT

Peoplefeed not performing as expected

Resolved - This incident has been resolved.
Jul 23, 14:56 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 09:35 PDT

Identified - Peoplefeed is not performing as expected. New users and existing users are not being created or updated in Okta.

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Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_peoplefeed
Jul 23, 07:37 PDT

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Phone Outage Impacting Multiple Services

Resolved - This incident has been resolved.
Jul 19, 09:32 PDT

Monitoring - Phone service has been restored to campus services and call centers affected by an unexpected outage today. The locations listed below are now accepting phone calls and off-campus Jabber or Webex users can make and receive calls.

Telecommunications (Campus Operator)
Registrar
Student Wellness
IT Help Desk
Canon Survey Center
Admissions Orientation
Admissions
Classroom Technology Support
UNLV Tickets
Performing Arts
Dental Medicine
Student Counseling and Psychological Services (CAPS)

Telecommunications and our team are working to take steps to prevent this issue from happening again. If you experience phone service issues, please contact Telecommunications Services at telecom@unlv.edu or 702-895-1800.

Thank you again for your patience.
Jul 18, 14:48 PDT

Update - A partial phone outage is impacting multiple services that include:

Call Centers:
- Telecom (Campus Operator)
- Registrar
- Student Wellness
- IT Help Desk
- Canon Survey Center
- Admissions Orientation
- Admissions
- Classroom Technology Support
- UNLV Tickets
- Performing Arts
- Dental Medicine
- Student Counseling and Psychological Services (CAPS)

Applications
- Jabber
- WebEx Calling

Customers can still contact the the below offices through:

IT Help Desk
- Submitting a ticket though our support portal
- Live chat
- Visit it.unlv.edu/help to contact us through these channels.

Office of the Registrar
- Rebel Success Hub: submit a ticket or live chat at unlv.today/service

Admissions and New Students
- Rebel Success Hub: submit a ticket or live chat at unlv.today/service
- General Admissions: admissions@unlv.edu
- New Student Orientation: orientation@unlv.edu
- Rebel Ready Week: rebelreadyweek@unlv.edu
- Campus Visits: campusvisits@unlv.edu
- Youth Summer Camps: earlyoutreach@unlv.edu

Phone Services for Financial Aid and Scholarships and Cashiering and Student Accounts are available:
- Rebel Success Hub: submit a ticket or live chat at unlv.today/service
- Call: 833-318-1228
- Email: cashiering@unlv.edu

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Office of Information Technology
IT Help Desk
ithelp@unlv.edu
http://it.unlv.edu/help

#mi_phones
Jul 18, 09:20 PDT

Identified - The IT Help Desk is unable to accept phone calls. Customers can still contact the IT Help Desk though:

- Submitting a ticket though our support portal
- Live chat

Visit it.unlv.edu/help to contact us though these channels.

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Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_phones
Jul 18, 08:15 PDT

Jul 18, 2024

FortiClient VPN Download Unavailable

Resolved - This incident has been resolved.
Jul 18, 11:28 PDT

Identified - The FortiClient VPN download button is currently not working on the Fortinet website. Customers will not be able to download new versions of VPN from Fortinet at this time. We have reached out to Fortinet about this issues.

--
Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_fortinet-vpn-download
Jul 18, 09:34 PDT

Jul 17, 2024

Cox Customers unable to access UNLV resources

Resolved - This incident has been resolved.
Jul 17, 08:59 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 14:30 PDT

Update - Due to a problem between Cox Communications and UNLV/NSHE networks, some customers using Cox Internet service may not be able to access some UNLV services.

Services ending in unlv.edu and nevada.edu are affected, including, but not limited to:
MyUNLV (my.nevada.unlv.edu)
UNLV VPN (secure.unlv.edu)
WebCampus when accessed via webcampus.unlv.edu - Customers can use unlv.instructure.com instead

Cox Communications is aware of the problem and is working to restore service. Customers on-campus are not affected by this problem and we are not aware of other Internet service providers experiencing this problem.
Jul 16, 13:45 PDT

Update - MyUNLV and other UNLV resources are available on campus and on devices that are not utilizing the Cox communications network
Jul 16, 13:33 PDT

Update - WebCampus (webcampus.unlv.edu) is also unavailable for off-campus users. This issue may be bypassed by connecting to WebCampus via unlv.instructure.com.
Jul 16, 09:02 PDT

Identified - UNLV VPN (secure.unlv.edu) and MyUNLV (my.unlv.nevada.edu) is not performing as expected. Users on Cox Internet may experience issues connecting to UNLV resources including MyUNLV and VPN.

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Office of Information Technology
IT Help Desk
ithelp@unlv.edu
702-895-0777

#mi_vpn
Jul 16, 07:57 PDT

Jul 16, 2024

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.